![]() ![]() Upon reviewing the email, we will send you a prepaid return label at no charge to you to return to item back to us in exchange for the correct product. In regards to the invoice, please send us a complete image of the entire document where all text is visible. Please be sure to include your order number, along with images of the invoice and products that you received. If you believe that an item in your order is missing/incorrect, please contact us immediately, and we will rectify the issue for you. There’s an item missing in the package I received.Images / Video of the defective item, clearly showing the issue at handĪ detailed description of the issue you are facing with the product Prior to contacting us please ensure to include the following items in your email for a speedy process: If you receive a defective product from our website, please notify us within our 20-day after sales warranty period and we will be sure to assist you in the returns process. What do I do if my product is found to be defective?.Please email us if you have any questions and the more details you are able to provide, the faster the situation can be handle. We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 20 days of original purchase. Orders placed online with Element Vape have a 20 Day Return Policy. Can I return items on my entire order back?.Once the item has been in the hands of the customer after the warranty period, the item(s) will be no longer eligible for a refund/replacement. ![]() The warranty period will begin once the package has been delivered in correspondence to the order’s tracking history. We currently offer a 30-day after sales limited warranty for all manufacturer defective items purchased from our website, with some restrictions*. Do the items I purchased from your website include a warranty?.If I mentioned the wrong address for delivery, can I change it?Īs long as you have not received your shipping notification we can usually change your delivery address for you, please email us ASAP with your order number and the address you wish to change delivery to.Yes, we currently ship to Europe, United Kingdom and other countries. For more detailed information please email us. Our domestic shipping is 3-5 business days, priority shipping is 2-3 business days and our international shipments range from 7-32 business days. You will receive a notification as soon as your order is processed to ship. We have 1-3 days processing window for the received orders. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |